Terms of Service

1. Service provider

Portis is provided by PORTIS CLOUD SOLUTIONS, an Ontario registered sole proprietorship, owned and operated by Abizer Hussein Jafferjee. Our Ontario Business Identification Number (BIN) is 1001490494, and our business address is 609 Sonmarg Crescent, Nepean, Ontario K2J 7A3, Canada.

“Portis,” “we,” “us,” and “our” refer to PORTIS CLOUD SOLUTIONS. “Customer,” “you,” and “your” refer to the person or organization using the service.

2. Eligibility and authority

Portis is intended for business use. You must be legally capable of entering a binding agreement. If you use Portis for an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

3. Accounts and access

You must provide accurate account information, keep it current, protect credentials and connected accounts, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account and for users you authorize. You may not share access in a way that bypasses plan limits or security controls.

4. The service

Portis provides tools for businesses to configure automated customer conversations and related workflows across supported websites, email, social, and messaging channels. Features, usage limits, support, and pricing may depend on the selected plan, order, or written agreement. If a signed agreement or order form conflicts with these Terms, the signed agreement or order form controls for that conflict.

We may update the service and add, change, or remove features. We will use reasonable efforts to avoid materially reducing paid functionality during a current paid term without notice.

5. Customer responsibilities

You are responsible for:

• Your content, data, instructions, business rules, integrations, connected accounts, and use of generated output.
• Providing legally required notices and obtaining permissions, consents, and lawful bases for collecting, using, and messaging contacts through Portis.
• Complying with privacy, marketing, consumer-protection, communications, accessibility, and industry-specific laws that apply to your business.
• Testing configurations and maintaining appropriate human review and escalation, especially for sensitive, regulated, financial, legal, medical, safety-related, or high-impact interactions.
• Ensuring that your use complies with the terms and policies of Meta, WhatsApp, Instagram, Messenger, Microsoft, and any other connected provider.

6. Acceptable use

You must not use Portis to:

• Break the law, infringe rights, deceive, harass, or cause harm.
• Send spam, unlawful marketing, or messages to people who have not provided any consent required by law or channel policy.
• Upload malware; probe, disrupt, or bypass security; access another account; or interfere with the service.
• Process content you do not have the right to use or instruct Portis to impersonate a person deceptively.
• Reverse engineer or copy the service except where a restriction is prohibited by law.
• Use generated output as the sole basis for decisions that produce legal or similarly significant effects on a person without appropriate authority, safeguards, and human review.

7. Third-party services and channels

Portis may interoperate with third-party platforms. Those services are governed by their own terms, policies, availability, and technical limits. You authorize us to exchange data with a third-party service when you connect it. We do not control and are not responsible for third-party services, policy decisions, account restrictions, outages, or changes.

A third-party provider may suspend or reject a connected account independently of Portis. You are responsible for maintaining any required third-party account and business verification.

8. Customer data and privacy

As between you and Portis, you retain your rights in content and data you submit. You grant us a limited right to host, copy, transmit, transform, and otherwise process that material as needed to provide, secure, support, and improve the service and fulfill your instructions.

Our handling of personal information is described in our Privacy Policy. You represent that you have all rights and permissions needed for us to process customer data as instructed.

9. Artificial intelligence

Portis may use artificial intelligence and other automated systems to generate replies, summaries, classifications, and actions. Output is probabilistic and may be inaccurate, incomplete, or unsuitable. You must review output as appropriate for your use case and must not represent that generated output is guaranteed to be correct. You remain responsible for decisions, communications, and actions taken using Portis.

10. Fees, renewals, and taxes

Prices, included usage, billing frequency, and any subscription term are shown at purchase or in an applicable order. Unless stated otherwise at purchase, recurring subscriptions renew for the same billing period until cancelled. You authorize applicable charges and are responsible for taxes other than taxes on our net income. Fees already paid are non-refundable except where required by law or expressly stated in an applicable order.

We may change pricing for a future renewal period by giving reasonable advance notice. Overdue amounts may result in restricted or suspended access.

11. Intellectual property

Portis and its software, design, documentation, trademarks, and related materials are owned by us or our licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use Portis for your internal business purposes during the applicable service period.

If you provide feedback, you permit us to use it without restriction or obligation, provided we do not identify you as the source without permission.

12. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound by appropriate confidentiality duties. This does not cover information that is public without breach, independently developed, rightfully received without restriction, or required by law to be disclosed.

13. Suspension and termination

You may stop using Portis at any time and may cancel a subscription according to the applicable plan or order. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay amounts due, or if a connected provider or law prevents us from continuing the service. Where practical, we will provide notice and an opportunity to cure.

On termination, your right to use Portis ends. Provisions that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits, and dispute terms—will survive.

14. Disclaimers

To the maximum extent permitted by law, Portis is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and that the service will be uninterrupted, error-free, or produce a particular business outcome. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from these Terms or the service, even if advised that such loss was possible.

To the maximum extent permitted by law, our total aggregate liability arising from these Terms or the service will not exceed the greater of CAD $100 or the fees you paid to us for Portis during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.

16. Indemnity

To the extent permitted by law, you will defend and indemnify us from third-party claims, losses, and reasonable costs arising from your customer data, your breach of these Terms, or your unlawful use of Portis or a connected channel. This obligation does not apply to the extent a claim was caused by our breach of these Terms or wilful misconduct.

17. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario will have exclusive jurisdiction, except where applicable consumer law requires a different forum. Before filing a claim, each party will make a good-faith effort to resolve the dispute informally for at least 30 days after written notice.

18. General

These Terms and any applicable order form are the entire agreement about Portis and replace prior discussions on that subject. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a business reorganization, financing, or transfer.

We may update these Terms. We will post the revised version and update the effective date, and will provide additional notice of material changes where appropriate. Continued use after the changes take effect constitutes acceptance of the updated Terms.